- 01 |
- 02 |
Gemstones & Metals
- 03 |
Budgeting & prices
- 04 |
Payments, deliveries & terms
- 05 |
Sizing & family jewellery
- 06 |
Sourcing & procurement
- 07 |
Quality & hallmarking
- 08 |
It is our priority that our customer journey is as simple and flexible as possible.
We are available for appointments in person, over the phone or online at any stage during your ring creation process. We know how important it is when buying such a special piece of jewellery to see the options available to you. Whether you want to discuss an initial idea or arrange a viewing, we will meet your needs.
In order to meet our customers busy schedules, appointments in person are available weekdays before 9am, after 6pm and at any time during the weekend (Any location zones 1/2 / LDN)
As part of our unique private login, once an account is created and a brief provided, you will be contacted by one of our team to arrange an initial consultation. Our unique workflow system allows our team to prepare for your appointment ahead of schedule and ensure that the meeting is as informative as possible, based on your demands.
For customers outside of central / LDN, we can make arrangements on a case-by-case basis, but are able to hold live video calls online to assist you, if this is easier.
Our certified (GEM-A) in-house gemologists evaluate every stone we use to ensure we only use the highest quality gemstones that are guaranteed to be from ethical and sustainable sources.
We are able to source gemstones of any colour, shape, size and origin specific to our customer’s needs. Our deep knowledge and passion for gemstones allows us to provide alternative suggestions that you may previously have been unaware of. For instance, we regularly use Tanzanite and Tsavorite as luxury alternatives to blue sapphires and emeralds.
All of our rings are made to your specific desires and therefore there is no limit to the range of metals available to our customers. Our suggested metal types are 18ct yellow gold and platinum 950, due to their exceptional durability compared to other precious metals.
Note: For customers seeking to purchase a yellow gold ring, it is important that the stone settings are made of a white metal (such as platinum or white gold) to avoid the colour of the stones being impacted when worn.
In our experience, defining a clear budget from the outset is essential to the creation of your perfect ring. However, we would note that for engagement rings particularly, customers will regularly exceed this on average by 20% once they are aware of the options available to them.
Based on the specific design brief provided to us through your online account, in person or on the phone, we will formalise your ideas and provide you with a quote. A common misconception exists that a bespoke ring will come at a significantly greater cost. Each step in our process would be necessary in the creation of any high quality ring.
In addition, our clearly defined diamond policy, whereby we only use stones of a specified high standard and certification, offers transparency in an area that is often riddled with complexities.
Once we have formalised a design brief that you are happy with, we will provide you with a quotation for your ring. Due to the bespoke nature of products, a 60% deposit will be required via bank transfer in order to progress your order to the creation process. We will then require the final balance prior to final delivery, once the creation process is complete.
DELIVERY AND POSTAGE
Delivery and postage: We are proud of our personal service and therefore will always try to ensure our team are able to deliver your final product in person. Where this is not possible, we exclusively use recorded and insured deliveries, such as Royal Mail Guaranteed Next Day Delivery – this applies for both UK and overseas orders.
RETURNS AND REFUNDS
Returns and refunds: Due to our bespoke and transparent process, our products are never anything other than perfect for our customers. Due to the time and materials invested in each piece and the bespoke nature of every ring we are unable to offer refunds or accept returns for any product.
Ring sizes range from A-Z and getting the right size, although important, is easily correctable if the fit is not quite perfect. Once registered with us, we will be able to discuss ways of ensuring we get this right first time. If the ring is a surprise and the ring size is not known, we recommend finding a ring that is worn by your partner on the right hand third finger or left hand middle finger for us to measure at an initial appointment.
We are proud of our record of accurately gauging and providing perfectly sized rings for our customers, even in instances where measurements have not been taken by us. We will happily provide resizing services for any of our rings and request that in this instance your ring is delivered to us via Recorded Delivery. Please note that some ring designs are more challenging to resize than others but we will highlight this to you from the outset of your design process.
We regularly help customers, who have family jewellery, which they want incorporated into new designs or settings. We are able to extract stones from other rings and incorporate these in to your perfect revised design.
All our products are made by our team of highly skilled designers, technicians, gemologists and jewellers in our / LDN based offices and workshops.
We are proud of the long-standing relationships we have built with our broad base of trusted suppliers in the United Kingdom. All the materials used in the creation of our rings are guaranteed to be ethically and sustainably sourced.
We, together with the rest of the global diamond industry, have a zero tolerance policy towards conflict diamonds. Through measures such as the Kimberley Process Certification Scheme (KPCS), which tracks diamonds from mine to market, and the partnership with the United Nations, we, as part of the industry, strive to uphold this zero tolerance. All our diamonds are sourced from sustainable and ethical sources. For more details on our specific policy, please refer to our dedicated diamond section. Should you have any further questions with regards to the sourcing of our diamonds, please do not hesitate to get in contact with us.
All our products go through a stringent testing and review process at every stage of the creation process. Our products and designs are only dealt with by qualified UK based designers, technicians and jewellers and therefore we guarantee to deliver products only of the highest quality.
Every luxury jewellery product that incorporates a precious metal legally requires a hallmark. The hallmark provides the customer with a mark of quality recognised across the world. Each of our hallmarks are applied using laser technology to ensure that they are perfectly engraved out of sight. Every product created by us will receive 5 marks.
Each of our products is made by some of the most skilled designers, jewellers and technicians in the industry. We offer a few pieces of advice to ensure that your jewellery’s quality is preserved eternally.
We recommend removing jewellery:
- When you participate in activities with abrasive contacts on your hands,
- When you shower or bathe and particularly when on the beach, in the sea and in chlorinated water
- For activities which could result in your rings being knocked and damaged
- Avoid spraying perfume or applying creams directly onto your jewellery.
- Keep away from extreme temperatures, humidity and sunlight, and avoid wearing your jewellery when using bleach.
To protect your jewellery when not worn, pieces should be individually placed in the Blackacre leather-lined box to stop them being scratched. Ideally, store your jewellery in a dark, cool and dry place, and keep pieces apart.
We only allow our customers to use the most precious metals, which therefore have a lower propensity to tarnish when compared to other metals, such as Sterling Silver and 9ct Gold. However, over time all metals, when exposed to the elements, will experience some degree of tarnishing. This can easily be dealt with by using a soft, lint-free cloth to keep your jewellery looking shiny and lustrous.
Diamonds are the hardest material in the world as per the Mohs Hardness Scale. This means that they are incredibly difficult to scratch or mark, but does not make them indestructible.
For all of our diamonds and gemstones, we suggest hot water, harsh chemicals and cleaners should be avoided at all times. We advise cleaning your precious stones with a clean, soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean gemstones as they can cause scratching