There is no greater way of identifying a truly special experience or how it works in practice than by word-of-mouth. We know the importance of our clients feedback and seek to deliver a flawless service every time.
"The most incredible experience that left us wanting to do it again and again".
After a series of introductory calls and some mood boarding of design concepts an initial appointment is suggested. This should expect to take around 1 hour and will likely cover a technical walk through of the unique creation process and a selection of diamonds or gemstones specific to the brief.
Following an appointment a detailed follow up email and quotation is shared to provide a documentation of everything covered.
Confirmation provided on which diamond or gemstone option to proceed with and a deposit paid to confirm the order and the initial design work commenced.
CAD design was shared to highlight the progress
Regular contact was made as we worked through casting, assembly, stone setting and polishing. We were even able to share an image of the ring mid-way through the process.
Informed the creation is entering the final phases of hallmarking and quality control. An appointment time is made to arrange the handover of the ring.
The final ring was ready for collection from the workshop. Photos and videos of the final ring were also provided for our record as well as the diamond certification and invoice.
Just as your ring should last you a lifetime, so does our client service. We want to ensure your ring remains in perfect condition and are happy to offer a complimentary annual service to all clients as well as providing resizing requirements.
A selection of full client testimonials are included below:
Many of our clients have been kind enough to share an insight in to their ring purchasing journey in the form of client testimonials. We have set out a selection of these testimonials below which to shed light on our unique service and provide a third party summary of what can be expected of us.
I have told this a hundred times since I got engaged and I hope that I get to tell it a hundred more throughout my life. I had no idea where this journey would take me when I decided to speak with Sam at Blackacre for the first time and I could not be happier with how it has all panned out.
As I am sure all men that are purchasing an engagement ring for the first time do, I researched long and hard and weighed up every single possible option. After countless hours spent trawling websites both foreign and domestic I was at a complete dead end, I just could not find the ring that I wanted to purchase. I wanted the ring to be unbelievable, and take my girlfriend’s breath away. No matter how hard I looked I could not find the perfect ring.
After thinking that I was going to have to settle for a ring that “would do” rather than the perfect ring for me and my future fiancé I decided to pick up the phone to Blackacre after they were highly recommended to me by a friend. Prior to contacting them I had my concerns dealing with a boutique company however as soon as I spoke to the team it was clear in terms of professionalism they were a cut above the rest. They came highly recommended through a very good friend and I now wish that I had called Sam form the very beginning. From the very first time that I spoke with Sam it gave me an unbelievable confidence in not only what he could do, but also that he would look after me.
Once we had decided upon a ring design the team really got to work in sending me different design ideas and basically looking after every small idea that I may have had along the way – as well as raising points that I had not thought about! Nothing was too much trouble and it felt as if Sam and his team had thought of everything for me. From the amazing wax model and the cad designs to always picking up my calls and even WhatsApp messages no matter what time of day or night. They were there throughout the whole process in a way that I would never have expected. He even offered advice based on experience, when asked to give it, on timings to propose, support when it came to speaking with my fiancés parents and even the logistics of the proposal!
The proposal itself worked out exactly as planned and even though I was completely lost for words, the ring did exactly what I wanted and did all the talking for me. My now fiancé was completely blown away and I saw a look on her face that I had never seen before. She looked as if I had given her something that could never be replicated, a gift that we would both be proud to share together for the rest of our lives.
I can never begin to come close to telling people how incredible my experience was and still is with Blackacre, as I now feel part of something more than just buying a ring, I feel part of the Blackacre story and that is something you will not get anywhere else.”
Our central London studio & workshop is open Monday to Friday 9:00am to 17:30pm available by appointment and is located just a short walk from Chancery Lane tube or Farringdon station.
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